Database Analyst (InTapp/Litera)

Responsibilities:

Working with the Database Systems team within the Information Technology Department, this Database Systems Analyst role focuses on support of Litera's cloud-based law firm knowledge management platform, Foundation, and Intapp's Cloud applications, currently Time, Terms, and Intapp Integration Service (IIS/Boomi)
This role will provide escalated support for these systems as well as carry out focused project work for both business change and service improvement
Where there is capacity beyond business-as-usual and project work, the Database Systems Analyst will identify opportunities for improving and automating processes as well as providing additional support to the Database Systems team and its responsibilities
Perform administrative functions for Litera Foundation and Intapp Cloud applications (Time, Terms, and IIS/Boomi)
Monitor and maintain data integrations between systems, ensuring a deep understanding of end-to-end processes and data flow
Provide end-user support for escalated Intapp Cloud and Litera Foundation application issues
Take ownership of escalated issues and see them through to resolution
Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle
Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented
Identify opportunities for process improvement and develop appropriate solutions
Develop and maintain a deep technical knowledge of Litera Foundation and Intapp product suite
Stay current with Intapp and Litera email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed
Optimize administration of Litera Foundation and work with the Marketing team to deploy product enhancements and advanced features
Optimize administration of Intapp Cloud products (Time and Terms) and work with the Finance and IT User Experience teams to deploy advanced features
Assist Database Systems team with other tasks as needed
This role requires 60% in office presence; remote work is permissible 40% of the time

Skills:

3+ years of relevant work experience
Hands-on experience supporting Intapp product suite, especially Intapp Time
Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
Understanding of the business of law firms, including risk management issues facing firms
Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures
Ability to work collaboratively in a team-oriented environment
Ability to be flexible and adaptable to support new firm strategies and changing priorities
Willingness to work outside of normal business hours to apply system updates or resolve issues as needed
Willingness to share skills and experience with other members of the team and within the IT Department
Extensive application troubleshooting experience in an enterprise environment
Strong knowledge of relational databases and TSQL scripting
Light to moderate hands-on experience developing and/or maintaining workflows, rules, and processes in Intapp Integrate (Integration Builder/IB) for the Intapp suite of applications preferred
Light to moderate hands-on experience with Python, PowerShell, or other scripting languages and development tools is a plus
Knowledge of Elite 3E or other Legal Practice Management Systems is a plus
Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities
Strong planning, project management and organizational skills
Strong sense of urgency
Facility analyzing, working with and presenting data
Ability to collaborate and gain the respect, trust, and confidence of the Firm's attorneys and professional staff
Possess a "hands-on” tactical approach
Creative and proactive approach to problem solving
Facilitate teamwork and identify opportunities to develop new processes/infrastructure
Demonstrated ability to grasp and implement new concepts quickly
Strong analytical abilities, resourcefulness, and attention to detail
Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships
Outstanding sense of customer service
Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics
Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information
Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical

Benefits:

💼 3 days in Boston, NYC, or D.C. office
💰 Compensation: $110k - $115k