Senior Data Analyst

Responsibilities

• This individual will combine data analytics, advanced visualization, and strategic storytelling to translate complex data from Citi Bike and Shared E-Scooter programs into actionable insights that inform planning and day-to-day operations.
• The ideal candidate thrives at the intersection of analytics and communication - able to uncover patterns, craft compelling narratives, and partner with internal team members at all levels to drive informed decision-making.
• Reporting to the Director of Data Science, the Senior Data Analyst will be responsible for, but not limited to:
  • Data Analytics & Research
  • Conduct research and analysis on bike share and shared mobility to inform current and future planning.
  • Prepare reports and briefing materials based on the databases that underlie the bike share and shared mobility systems.
  • Monitor vendor compliance with governmental regulations, DOT policies, and contract terms.
  • Develop predictive models to answer complex and nuanced questions about the programs and anticipate future needs and behavior of the systems.
  • Respond quickly and accurately to ad hoc data requests for internal and external stakeholders.
  • Visualization & Storytelling
  • Develop and maintain dashboards to deliver insights to internal team members using software such as Power BI.
  • Translate data into stories that resonate with senior staff, managers, and staff, highlighting both the "what" and the "why".
  • Strategic Thinking & Partnership
  • Collaborate with leadership, Operations, Planning, and Policy teams to align analytics and research agendas with organizational priorities.
  • Offer evidence-based recommendations to support system planning, managing existing service areas, and shaping future policy decisions.
  • Act as a trusted advisor and build strong relationships with the internal team members.
  • Data Management
  • Monitor data quality, identify issues, and maintain data integrity.
  • Document data management procedures (e.g., data dictionaries, business rules).
  • Plan, design, maintain, and support unit internal databases.

Skills

• Mastery with spreadsheets and at least one coding language (Python, R, etc.) for data manipulation.
• Experience in querying, cleaning, and maintaining large relational databases using SQL.
• Experience with data visualization software such as Power BI and/or Tableau.
• Strong familiarity with providing statistical support by participating in the development of statistical methodology, study design, and data analysis of analytical projects.
• Mastery with presentation slides, data visualization software, maps, and memos. This includes leveraging visualization tools to present information in a way that drives fact-based decision making by developing intuitive static and interactive data graphics.
• Ability to relate complex trends in the data to larger policy issues, to work with the operations and planning team to tailor data analysis and products to their needs.
• Excellent interpersonal, analytical, research, presentation, written, and oral communication skills.
• Willingness to be flexible and work as part of a team.
• Experience or interest in transportation planning, logistics, bike share, micro mobility, cycling, and working with or in the public sector.

Benefits

• 💼 Public Service Loan Forgiveness