Business Intelligence Analyst

Responsibilities

• This position will support the modernization and redesign of the utilization management department
• Utilizes data analytics and supports a set of business initiatives designed to help extract value from information
• Develops data visualizations for analysis, problem solving, and business solutions for the utilization management team and related clinical partners
• This role will lead the creation of operational dashboards in PowerBI to support data driven decision making for the business leadership team
• The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities
• Provides healthcare analytics support to generate insights in the form of dashboards, metrics, or reports for UM related solutions
• Operates as a thought partner with business leads to perform both proactive and reactive analysis for key stakeholders and derives insights between key metrics and their drivers
• Develops meaningful reports and analysis for the UM leadership team, team members and related stakeholders and presents on findings
• Monitors key performance indicators and balanced scorecards to aid in improved decision-making
• Supports infrastructure that fosters analytical rigor and develops models and tools that drive healthcare strategy
• Experience in creating dashboards and ensuring accurate reliable data in to be used daily for operations and for reporting out important measures to show the value of our UM product for both internal and external stakeholders
• Overall technical knowledge and understanding of Guiding Care, Facets, and other key systems is helpful
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• The associate is primarily seated while performing the duties of the position
• Occasional walking or standing is required

Skills

• Ability to translate technical complexities to key business stakeholders
• Ability to learn and understand all areas of operations within the organization
• Ability to think creatively and critically and thrive in a fast-paced environment
• Proficient in business intelligence software, such as PowerBI, Qlik, or Tableau
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Qualifications

• Education Level: Bachelor's Degree in Statistics, Mathematics, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Experience: 3 years experience with business intelligence tools, data analytics and/or database management systems
• Ability to collaborate with peers, clinical, clinical support, medical director, and other levels while ensuring alignment with department and organizational goals is crucial to be successful
• Knowledge, Skills and Abilities (KSAs)

Benefits

• 💼 Salary Range: $69,048 - $137,137
• 💼 Salary Range Disclaimer
• 💼 In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)