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Data Analytics Manager at Manulife

  • Full-time
  • Hybrid, Toronto, ON, Canada
  • $94,220.00 - $174,980.00
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Data Analytics Manager

Responsibilities:

  • Lead a team of analysts analyzes product performance, member behaviors, and sentiment to uncover actionable insights that advise strategy, and customer experience initiatives.
  • Onboard and be responsible for the new product data platform, ensuring effective implementation, configuration, and ongoing optimization to meet organizational and team needs on the product data.
  • Act as the guide on Product Analytics, building analytics dashboards, and reports.
  • Develop and maintain product reports and dashboards, integrating customer insights from multiple data sources to support comprehensive customer experience health tracking with a deep understanding of our customers, including attitudes, needs and behaviors, and drivers of product preference.
  • Lead cross-functional projects using data analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
  • Build and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that supports key business decisions and provides insights proactively to identify and fill information gaps in the business.
  • Supervise the design and delivery of reports, insights that analyze business functions and key operations and metrics.
  • Ensure accuracy of data and results of reporting employees with comprehensive policies and processes.
  • Lead and optimize processes for data intake, validation, mining and engineering as well as data modeling, visualization and communication results.
  • Supervise the data/report requests process: tracking requests submitted, prioritization, approval, etc.

Skills:

  • Solid understanding of data mining principles: prescriptive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
  • SQL, Pyspark, Python programming skills with a proven experience on data mining and data transformations.
  • Relational databases and data visualization tools such as Tableau, QlikView, PowerBI and Adobe Analytics or similar analytics tools.
  • Understanding of and experience in using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
  • Experience with big data processing frameworks and cloud technologies such as Azure, AWS, Hadoop, Snowflake, Hortonworks, Spark, Hive, OpenShift, Docker, Kubernetes etc.
  • Exceptional data visualization and storytelling capabilities, with strong written and oral communication skills.
  • Strong analytical and problem-solving skills with the ability to collect, synthesize, analyze, and disseminate complex data.

Benefits:

  • 💼 Career growth opportunities
  • 🌍 Flexible work environment
  • 🏥 Health and wellness benefits
  • 🌟 Recognition and support

Qualifications:

  • Bachelor’s or Master’s degree or equivalent experience in computer science, science, statistics or related technical programs.
  • Minimum 3 years of experience with leading an analytics team.
  • 5+ years of experience using Azure stack and Azure Databricks and working with structured and unstructured data.
  • Demonstrated capacity to build and implement data analytics to generate actionable insights.

Company Information:

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better.

Salary:

$94,220.00 - $174,980.00 CAD yearly

Location:

Toronto, ON, Canada

Application:

Published 14 days ago • Expires July 12, 2025 06:02