System and Data Analyst

Responsibilities:

• This position will focus on advanced support, deployment of Boeing's Digital Solutions Data Analytics Solutions portfolio, and various tools or services for the development and publication of technical data
• This position responds to escalated customer technical support inquiries for external and internal users resulting in a high degree of customer satisfaction
• Exercises critical thinking and innovative problem solving
• Serves as key technical support expert for Boeing customers
• Collaborates with teams across the company, including product management and development, engineering teams, Service Managers and Incident Managers on resolving complex issues and software bugs
• Respond to inquiries and guide internal and external customers through specific procedures to ensure the highest quality software performance and department goals are met
• Respond to all inquiries for technical support within defined service level agreements
• Enter information into customer resource management tool in order to ensure proper tracking and metric reports are sent to development and or appropriate business units
• Develop as a subject matter expert in various solutions in accordance with business or team needs
• Escalate tickets to tier 2/3 clearly and concisely
• Investigate and troubleshoot data processing failures and anomalies
• Identify source data format and structure irregularities and changes
• Maintain working knowledge base and tech support internal troubleshooting websites, resources, and tools
• Perform other duties as required
• Occasional off-hours weekend work may be needed

Skills:

• Bachelor's degree in a science, technology, engineering or math field of study, or an equivalent combination of education and work-related experience
• Experience supporting computer applications in an operational mode
• Experience of communicating with customers and internal stakeholders
• Experience of infrastructure components and ETL pipelines

Benefits:

• 💼 At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent
• 💰 Elements of the Total Rewards package include competitive base pay and variable compensation opportunities
• 🏥 The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
• 🌍 The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements
• 💵 Pay is based upon candidate experience and qualifications, as well as market and business considerations
• 💵 Summary Pay Range: $93,000 - $126,500.00
• Relocation assistance is not a negotiable benefit for this position
• Contingent Upon Award Program
• This position is not contingent upon program award