Lead, Data Analyst

Responsibilities

• The Lead, Onboard Revenue Data & Analytics will play a pivotal role in leveraging advanced data science and technology to drive Shore Excursions (Shorex) and Pre-Cruise Purchases (PCP) revenue growth.
• This position will focus on building scalable analytics solutions, developing predictive models, and implementing automation across all reporting and operational processes.
• This role will collaborate with cross-functional teams to migrate and optimize data infrastructure and deliver actionable insights to executive leadership.
• This role will work with IT and data teams to migrate all onboard revenue and hotel operations data from Oracle to the cloud-based corporate data platform.
• This role will also develop new data objects and power BI reports when the new reservation system is rolled out.
• Lead the design, development, and deployment of machine learning models and advanced analytics to forecast revenue, optimize pricing, and improve inventory management for Shorex and PCP.
• Lead the collaboration with IT and the data engineering team to oversee the migration to the Alpha Data platform, ensuring alignment with business needs, data integrity, and scalable architecture.
• Develop Power BI Dashboards to replace all Hyperion queries.
• Engineer and maintain robust data pipelines using modern ETL tools and cloud platforms (e.g., Azure, AWS, GCP) to support real-time and batch analytics.
• Develop New Data Objects and Power BI dashboards to pull data from the new reservation system.
• Helps manage pricing, inventory, and promotional efforts in multiple online systems and provides a wide range of solutions and support to grow onboard revenue.
• Support Shorex and PCP teams in revenue generation by providing data-driven recommendations and communicating complex results to non-technical stakeholders.
• Ensure data quality, governance, and security across all analytics and reporting activities.
• Oversee analytical initiatives to evaluate the impact and effectiveness of pricing strategies during frequent PCP online promotions, guiding data-driven decisions and continuous optimization.
• Works closely with Shorex and PCP teams to understand their business challenges and objectives and identify opportunities to develop potential business improvements, and efficiency gains.
• Mentor team members and promote best practices in data science, analytics, and technology adoption.
• Stay current with emerging technologies, tools, and methodologies in data science, analytics, and cloud computing.
• Responds to ad-hoc data and analysis needs while supporting various projects and conducts analyses of business data, evaluate trends and pattern changes, and learn to disperse results in a format appropriate for the audience.
• Assists with the development of revenue and Shorex forecasts using benchmarking and other techniques to continually improve the accuracy of these forecasts.
• Represents onboard revenue when required specifically with many of the Shared Services departments, to gain support for initiatives.

Skills

• Strong written as well as verbal communication skills, interpersonal skills and ability to work in global environment.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Finding and understanding the correct data sources for a given analysis.
• Ability to work in a fast-paced environment while managing multiple projects and responsibilities at once with little direction.
• Proven experience in project management.
• Understanding of the business to validate findings and conclusions and always ensure data integrity and accuracy.
• Willingness to accept immediate product and project responsibility.
• Facilitate meetings and present solutions to issues with groups while dealing with variety of variables in situations where no standardization exists.
• Ability to respond to inquiries from other departments, customers, or members of the business community.
• Knowledge and support of Photo, Internet, and all onboard revenue categories, with the ability to analyze and optimize data and reporting for these areas.
• Demonstrated experience in database management and administration (DBM/DBA), including support for cloud and on-premises data platforms.

Benefits

• 💼 Support reporting, systems to support daily and strategic revenue decisions and analyses for the onboard revenue department, impacting the company’s annual net onboard revenue stream of over $1 Billion.

Qualifications

• Microsoft Office (Excel, Word, PowerPoint) and basic analytical skills are required.
• Expert-level proficiency in SQL, Python, Power BI, VBA, and Alteryx is essential, as these tools are foundational to driving advanced analytics, automation, and scalable data solutions across the organization.
• Strong written as well as verbal communication skills, interpersonal skills and ability to work in global environment.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Finding and understanding the correct data sources for a given analysis.
• Ability to work in a fast-paced environment while managing multiple projects and responsibilities at once with little direction.
• Proven experience in project management.
• Understanding of the business to validate findings and conclusions and always ensure data integrity and accuracy.
• Willingness to accept immediate product and project responsibility.
• Facilitate meetings and present solutions to issues with groups while dealing with variety of variables in situations where no standardization exists.
• Ability to respond to inquiries from other departments, customers, or members of the business community.
• Knowledge and support of Photo, Internet, and all onboard revenue categories, with the ability to analyze and optimize data and reporting for these areas.
• Demonstrated experience in database management and administration (DBM/DBA), including support for cloud and on-premises data platforms.

Company Information

• Company: Royal Caribbean Cruises Ltd
• Location: Miami, FL
• Worldwide

Job Details

• Schedule: Full-time
• Salary:
• Category: midSeniorLevel
• Term: fullTime
• Plan ID: 1109
• Application Type: url
• Application URL: Royal Caribbean - Royal Caribbean Group